Sales and Customer Service
Our product range is continually increasing and with offices located throughout all the major capital cities of Australia and in countries New Zealand, Malaysia, Singapore, Hong Kong and China, Ingredients Plus can offer our existing and potential customers unparalleled customer service.
The dedicated sales and customer service teams are specialists with the capability and flexibility to meet customers' requirements across diverse industry segments.
Together with our partners, we offer a full range of formulating, conceptual products, market trends with research & development assistance. Members of our company are also associated with the Australian Society of Cosmetic Chemists (ASCC), Australian Institute of Food Science and Technology (AIFST), Dairy Industry Association of Australia (DIAA).
Supply Chain and Distribution
Ingredients Plus has its own warehouse facilities in Sydney, Melbourne, Adelaide, Brisbane, Kuala Lumpur, Hong Kong/China and Singapore to ensure optimum storage conditions, quality, supply and on-time delivery.
Supply chain and stock management is an integral part of our business and we offer a global logistics network with a fast and reliable delivery service having our own company transport in various locations.
Our Head Office in Sydney provides a repacking and dispensing service adhering to strict QA processes and procedures in accordance with
We carry stocks to ensure a "just in time" delivery service for our customers.
QA and Regulatory Affairs
Quality Assurance is a vital part of our operations and culture.
Excerpt from our Quality Policy Statement.
"It is the continuing policy of Ingredients Plus to provide our clients with supplies and service that fully satisfy their requirements and expectations. In order to achieve this goal, the Company undertakes to provide adequate technical expertise and operational resources and to maintain a Quality Management System that conforms to the requirements of Australian Standards AS / NZS ISO9001 : 2000 and HACCP.”
All personnel understand this policy and accept responsibility for its implementation.
Performance is continually monitored and reviewed to ensure consistency and we are always evaluating new and innovative ways to improve our quality performance. Every step of our supply chain conforms to the local government standards for handling of raw materials.
The company maintains an ongoing Occupational, Health and Safety program, including conducting regular audits and risk assessments of the workplace.
Ingredients Plus’ objective is to be recognised and respected as a reliable and trusted provider of technical and sales expertise for the Australasian and Asian markets.
Every customer, supplier, order and product is important to us.